Privacy Policy

Overview

Warehouse Bridge ("we," "us," or "our") operates the website warehousebridge.ca. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or submitting information through our forms, you consent to the practices described in this policy.

Information We Collect

Information you provide directly

When you submit a quote request or contact form on our website, we collect:

• Full name
• Company name
• Email address
• Phone number
• Warehouse requirements and related details you include in your submission

Information collected automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• Google Analytics -- Website traffic data including pages visited, session duration, referral source, and general geographic location. This data is aggregated and does not personally identify you.
• Microsoft Clarity -- Session recordings and heatmaps to understand how visitors interact with our site. Clarity may capture mouse movements, clicks, and scrolling behavior. Personally identifiable information entered into forms is masked.
• Google Ads -- Conversion tracking cookies to measure the effectiveness of our advertising. These cookies track whether a visitor who clicked an ad completed an action on our site (such as submitting a quote request).

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Match your warehouse requirements with suitable facilities in our network
• Communicate with you about our services
• Improve our website and user experience
• Measure and optimize our advertising campaigns
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. You can control cookies through your browser settings. Disabling cookies may affect certain functionality on our site.

The third-party services we use (Google Analytics, Microsoft Clarity, Google Ads) may set their own cookies. These services operate under their own privacy policies:

• Google Privacy Policy
• Microsoft Privacy Statement

Data Sharing

We may share your information with:

• Warehouse operators in our network -- When you submit a quote request, we share relevant details with pre-vetted warehouse facilities to provide you with suitable options. We only share what is necessary to fulfill your request.
• Service providers -- Third-party tools we use to operate our website and business (analytics, email, CRM). These providers are contractually bound to protect your data.
• Legal requirements -- We may disclose information if required by law, regulation, or legal process.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Quote requests and contact form submissions -- Retained for up to 24 months after your last interaction with us, or longer if there is an active business relationship.
• Analytics data -- Retained according to the default retention periods of the respective analytics platforms (typically 14 to 26 months).
• Advertising data -- Retained according to Google Ads data retention policies.

Your Rights

Under PIPEDA, you have the right to:

• Access -- Request a copy of the personal information we hold about you.
• Correction -- Request that we correct inaccurate or incomplete information.
• Withdrawal of consent -- Withdraw your consent for us to use your personal information, subject to legal or contractual restrictions.
• Deletion -- Request that we delete your personal information from our systems.

To exercise any of these rights, contact us at solutions@warehousebridge.ca. We will respond to your request within 30 days.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Warehouse Bridge
Email: solutions@warehousebridge.ca